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Frequently Asked Questions
I am unable to answer a quiz, I can only see an overview, why?
The quiz is intended to be filled by students and you are probably logged in as a parent. You need to log into the student's account to answer the quiz. Parents can change the student's account access information in Settings > Child settings.
I am unable to log in the Edookit smartphone application. What can I do?
You are probably using the old application you have downloaded from Google Play or AppStore. That application is no longer supported, as Edookit now uses Progressive Web Application, that can be downloaded directly from the browser. Click here for more information.
My second child enrolled into the school, but I cannot see him/her under my account. Can he/she be added?
Yes, you can see all of your children attending this school under one account. Please, contact the school administrator to add the child to your account.
My husband/wife does not have his/her own Edookit account. Is it possible for both parents to have their own account?
Each parent should have his own account. The account must be created by your school, please contact the school administrator.
I changed my e-mail address and forgot my password, so I cannot recover it. What can I do?
In this case, it is necessary to contact the school administrator, who will verify your identity and update your credentials.
My child has forgotten his credentials. How can I change them?
After logging in, go to Settings in the left menu, where you will find page Child Access Settings. There you can set your child's username, password and e-mail.
One of my children has left the school, but I can still see him/her in Edookit. How can I hide him/her?
It is possible that the school has not yet ended your child's enrollment. Please, contact the school administrator to fix it.
My children attend separate schools, but both of them use Edookit. Can I see both my children under one account?
No, children from separate schools cannot be accessed under one account. Due to data protection, each school has its own data space, which is separated from other schools. In this case, you must use two different accounts, one for each school.
How can i change my personal data?
You can change your username, e-mail address, password and profile photo in Settings. Other data, such as your name or address, must be changed by school. Please, contact the school administrator to set these data.